Job Description
Join our award-winning Fresno-based team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Central Valley clients. Enjoy flexible hours, competitive pay, and comprehensive benefits while working from home. This is your chance to build a rewarding career in customer service without the commute.
What We Offer:
• Competitive hourly rate + performance bonuses
• Full benefits package (health/dental/vision)
• Equipment stipend for home office setup
• Career advancement opportunities
• Paid training and ongoing development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions and maintain accurate records in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities for product enhancements
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote OK)
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual highly valued
- Fresno County residency required