Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of innovation for Detroit's thriving business community! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of their homes. With comprehensive paid training, competitive benefits, and a supportive virtual environment, you'll develop valuable skills while making a real impact.
Why Choose Us?
- 100% remote work opportunity
- Full paid training program ($1,200 value)
- Flexible scheduling options
- Career advancement opportunities
- Health & wellness stipends
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams
- Identify upsell opportunities
- Maintain customer satisfaction scores >95%
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication & typing skills (40+ WPM)
- Proficient with Microsoft Office & CRM tools
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible shifts