Job Description
Join our dynamic team at Global Customer Solutions Inc. and launch your career in customer service! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center positions in San Jose, CA. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. This is your opportunity to develop essential communication skills while making a real impact on our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate call logs
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency with typing skills
- Ability to work in a fast-paced environment
- Customer service mindset with patience and positivity
- Flexible availability for evening/weekend shifts