Job Description
Join Boston's premier remote call center and build a rewarding career from home! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying Boston's vibrant culture without the commute. Our award-winning training program ensures you'll thrive in this fully remote role with competitive compensation, comprehensive benefits, and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads to improve processes
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk)
- Quiet home office with high-speed internet
- Type 35+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends