Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our diverse client base based in Charlotte, NC and Virginia. Enjoy the flexibility of remote work while making a real impact in our customers' experiences. Immediate start available – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve service quality and customer journey
- Adhere to company policies and compliance regulations (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Strong communication skills with clear, professional phone etiquette
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- US work authorization and residency in NC or VA