Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from home! We're seeking dynamic individuals in Cleveland, OH and Georgia to start immediately. Enjoy competitive pay, full benefits, and a flexible remote work environment while supporting our Fortune 500 clients.
Why Join Us?
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid training and career development
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using CRM systems
- Document interactions in Salesforce with 100% accuracy
- Collaborate with Tier-2 support for complex technical escalations
- Meet/exceed KPIs for average handle time and first-contact resolution
- Identify process improvement opportunities through customer feedback
- Maintain product knowledge through weekly training modules
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High-speed internet connection and quiet home office
- Associate degree or equivalent professional certification
- Availability for rotating weekend shifts (1-2 days/month)