Job Description
Join ConnectSphere Solutions' award-winning remote team as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Our Columbus-based team supports Fortune 500 clients with cutting-edge technology and industry-leading training.
Why join us?
- 100% remote work (no commute!)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Tuition reimbursement
Responsibilities
- Handle inbound/outbound calls for client support inquiries
- Resolve customer issues using CRM software (Salesforce/Zendesk)
- Document interactions accurately in customer records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for complex escalations
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet home office with high-speed internet
- Excellent verbal/written communication
- Proficiency with Microsoft Office suite
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset