Job Description
Join our award-winning team as a Remote Customer Service Representative and transform customer experiences from home! ConnectHub Solutions is seeking empathetic professionals in Fort Worth, TX, and Florida to deliver exceptional support while enjoying flexible remote work arrangements. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic virtual environment.
Why Choose Us?
- Industry-leading training and certification programs
- Flexible remote work from anywhere in Texas or Florida
- Health, dental, and vision insurance options
- 401(k) matching with immediate vesting
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve complex billing, technical, and product issues using CRM systems like Salesforce
- Proactively identify upsell opportunities to enhance customer value
- Maintain accurate customer records and documentation in compliance with HIPAA/GDPR
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in weekly performance reviews and skill development workshops
Qualifications
- Minimum 2 years customer service experience with remote work exposure
- Proficiency in CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional communication skills with clear articulation
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Valid Texas or Florida driver's license (if occasional on-site required)
- Bilingual English/Spanish preferred but not required