Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to clients across Kansas City, MO and Pennsylvania. Enjoy the flexibility of remote work with immediate start opportunities, comprehensive training, and a supportive team environment. Help us transform customer interactions into memorable experiences while advancing your career in a dynamic growth-oriented company.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical, dental, vision)
- Paid training and professional development
- Flexible remote work setup
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities for premium services
- Participate in ongoing training and process improvements
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and quiet home office
- Ability to work flexible hours including evenings/weekends
- Authorized to work in the United States
- Experience with multi-channel support platforms