Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our clients across Kansas City, MO, and Pennsylvania. Enjoy the flexibility of remote work with full-time benefits, competitive pay, and career growth opportunities. Immediate start available for qualified candidates who thrive in fast-paced environments.
Why Join Us?
• Comprehensive health benefits package
• Paid training and ongoing development
• Performance-based bonuses
• Flexible remote work options
• Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex issue resolution
- Identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of product offerings and policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in remote setting
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet workspace
- Must reside in Kansas City, MO, or Pennsylvania