Job Description
Join our award-winning support team as a Remote Customer Service Representative in Minneapolis! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. As a key player in our customer experience ecosystem, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact in our vibrant Minneapolis community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- Minimum 1 year customer service experience in a remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional verbal/written communication skills with Midwestern accent fluency
- Strong problem-solving abilities and conflict resolution expertise
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends as needed