Job Description
Are you a people-person looking for a flexible, rewarding career from the comfort of your home? Horizon Support Solutions is currently seeking a detail-oriented and empathetic Customer Service Representative to join our remote team in Columbus, Ohio.
In this pivotal role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive hourly wage, comprehensive training, and the flexibility to balance your work and personal life.
Why Join Us?
- Work from the comfort of your own home.
- Flexible part-time schedule options available.
- Comprehensive paid training program.
- Opportunity for growth within a growing industry leader.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Accurately document all customer interactions and account updates in our CRM system.
- Provide product information and guide customers through troubleshooting steps.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies, including data privacy and security standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field (remote experience is a plus).
- Excellent verbal and written communication skills.
- Strong computer proficiency with MS Office Suite and CRM software.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection and a quiet home workspace.