Job Description
Join our award-winning remote team as a Customer Service Representative in sunny San Jose, CA! We're seeking empathetic professionals to deliver exceptional support experiences with comprehensive paid training. Enjoy flexible remote work while making a tangible impact on customer satisfaction. This full-time role includes competitive compensation, benefits, and growth opportunities within a dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience
- Adhere to SLA targets while maintaining quality standards
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Type 40+ WPM with strong computer navigation skills
- Reliable high-speed internet connection