Job Description
Are you looking for a rewarding career in customer support with the flexibility to work from the comfort of your own home? Apex Support Solutions is expanding our remote team and is actively seeking Customer Service Representatives to join our weekend operations, serving clients in Louisville, KY and Virginia.
In this role, you will be the friendly voice our customers rely on. You will handle inquiries, resolve issues, and provide exceptional service that builds lasting relationships. We offer a competitive hourly rate and a supportive remote work environment.
Responsibilities
- Answer incoming customer calls and emails regarding products and services.
- Resolve customer complaints and issues efficiently and professionally.
- Utilize CRM software to update customer records and track interactions.
- Provide accurate information regarding pricing, policies, and technical support.
- Collaborate with team leads to ensure quality assurance standards are met.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (GED) required.
- Must have a stable high-speed internet connection and a quiet workspace.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work a Weekend Shift (e.g., Friday to Sunday).
- Proficiency in Microsoft Office Suite.