Job Description
Are you a friendly and articulate individual looking for a stable career with the convenience of working from home? Horizon Support Solutions is currently hiring dedicated Customer Service Representatives in Detroit, MI.
We offer a competitive hourly rate, weekly paychecks, and the flexibility to work from the comfort of your own home. Join a team that values your hard work and invests in your professional growth.
Why Choose Us?
- Weekly Pay: Get paid every week, not bi-weekly.
- Work From Home: Eliminate your commute and save money on gas.
- Flexible Schedules: Choose shifts that fit your lifestyle.
If you are ready to start your journey with us, apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Process orders, returns, and account information accurately and securely.
- Document customer interactions and feedback in the company CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team leads and other departments to resolve complex customer problems.
Qualifications
- High school diploma or GED equivalent required.
- Must have a stable high-speed internet connection and a quiet workspace.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision.
- Previous customer service or call center experience is a plus but not required.