Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become the voice of our clients! We're seeking empathetic professionals to deliver exceptional support from home, serving vibrant communities in Minneapolis, MN and North Carolina. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment.
Why Choose Us?
- Industry-leading compensation ($18-$24/hr + performance bonuses)
- Comprehensive paid training and career development
- 100% remote work with flexible hours
- Health/dental/vision benefits for full-time roles
- Latest tech tools and home office stipend
Make an impact while working comfortably from your home office. Apply today to start your rewarding remote career journey!
Responsibilities
- Deliver empathetic support via phone, email, and chat for Minneapolis/NC clients
- Resolve inquiries within 15-minute SLA using CRM tools
- Document interactions in Salesforce with 99% accuracy
- Collaborate with tech teams to resolve complex escalations
- Maintain 95%+ customer satisfaction scores
- Participate in weekly virtual training and team huddles
- Identify process improvements through customer feedback
Qualifications
- 2+ years customer service experience (remote preferred)
- Minneapolis, MN or NC residency required
- Proficient in Zendesk/CRM platforms
- Exceptional communication and conflict resolution skills
- High-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Spanish bilingual a plus (not required)
- Passion for helping diverse communities