Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. We're seeking empathetic professionals to serve our valued clients in Jacksonville, FL, and Georgia with seamless support solutions. Enjoy competitive benefits, flexible scheduling, and a collaborative virtual environment while making a real impact on customer satisfaction.
Why Choose Us? Industry-leading training, performance-based bonuses, and opportunities for career advancement in a supportive remote-first culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and billing inquiries accurately
- Document interactions in CRM systems with precise attention to detail
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify process improvement opportunities to enhance service quality
- Maintain compliance with company policies and regulatory requirements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed