Job Description
Join NexusConnect Solutions as a Remote Customer Support Specialist and transform how we serve clients from the comfort of your home! We're seeking passionate professionals to deliver exceptional experiences for Fortune 500 partners. Enjoy full remote work, comprehensive benefits, and career advancement opportunities in a dynamic, tech-driven environment.
Why NexusConnect? • Industry-leading training • Flexible remote-first culture • Health/dental/vision insurance • 401K with company match • Monthly performance bonuses • Equipment stipend • Paid time off • Professional development stipend
Responsibilities
- Handle 50-70 inbound/outbound calls daily via VoIP and CRM systems
- Resolve customer inquiries with 90%+ first-contact resolution rate
- Document interactions using Salesforce and proprietary knowledge base
- Collaborate with Tier 2 support for complex technical escalations
- Meet/exceed monthly KPIs (CSAT, AHT, FCR)
- Participate in bi-weekly training and team huddles
- Identify process improvement opportunities
Qualifications
- 2+ years customer service/call center experience
- Proficiency with CRM tools (Salesforce preferred)
- Type 40 WPM with 95%+ accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet (minimum 50 Mbps)
- Ability to work flexible shifts including evenings/weekends
- HS diploma or equivalent (Bachelor's preferred)
- Must pass background check and drug screen