Job Description
Launch your customer service career with ConnectOne Solutions! We're seeking motivated Entry-Level Call Center Representatives for fully remote positions based in Jacksonville, FL. Enjoy the flexibility of working from home while supporting Fortune 500 clients with industry-leading training and career growth opportunities. No experience necessary – we provide comprehensive onboarding and ongoing development. Join our award-winning team and build a stable future in the thriving call center industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to achieve departmental KPIs and service goals
- Participate in continuous training to enhance product knowledge and soft skills
- Adhere to compliance regulations and data security standards
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening abilities
- Proficient in typing and navigating multiple digital platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- No prior experience required – training provided