Job Description
Join ConnectCare Solutions as a Remote Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow your career in customer service—all while maintaining work-life balance. Our Columbus-based team values innovation, inclusivity, and excellence, making us a top employer for remote professionals in Ohio. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer calls regarding inquiries, billing, and support with empathy and professionalism
- Document interactions and update customer records in CRM systems with precision
- Collaborate with team leads to resolve complex issues and escalate when necessary
- Meet or exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements through feedback and data analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Excellent communication skills with clear, articulate speech
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to work flexible hours including evenings and weekends
- Proficiency with CRM software and Microsoft Office Suite