Job Description
Join ConnectCare Solutions' award-winning call center team in Sacramento! We're seeking motivated individuals for immediate full-time roles with competitive pay, comprehensive benefits, and rapid advancement opportunities. Our modern facility offers a collaborative environment where your voice matters. Enjoy flexible scheduling, paid training, and performance bonuses while making a tangible impact in our community.
Why ConnectCare?
• Industry-leading compensation packages
• Free employee wellness programs
• Tuition reimbursement for career growth
• Recognition programs for top performers
• On-site parking and public transit access
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in compliance with regulations
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Pass background check and drug screening
- Must be authorized to work in the US