Job Description
Join PeakConnect Solutions' award-winning call center team in vibrant San Antonio! We're seeking motivated Customer Service Representatives with paid training and weekly pay options. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment. No experience required – we provide comprehensive training to launch your career in customer service. Apply today and start earning weekly!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in call tracking software
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English and Spanish (bilingual a plus)
- Ability to type 25+ WPM with basic computer literacy
- Reliable transportation to our downtown San Antonio location
- Flexible availability including evenings/weekends
- Customer service mindset with problem-solving aptitude