Job Description
Join our award-winning remote team as a Senior Customer Service Representative and transform how we support our clients. Enjoy the flexibility of working from home while delivering exceptional service from Fort Worth, TX. We offer comprehensive training, career advancement paths, and a supportive culture that values your growth. What We Offer: Competitive hourly pay, comprehensive health benefits, paid time off, and monthly performance bonuses. Why Work With Us: Be part of a Fortune 500 partner recognized for employee satisfaction and innovation in customer experience.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with empathy and professionalism
- Resolve complex customer inquiries regarding billing, technical issues, and product features
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical support teams to resolve escalated issues
- Meet or exceed key performance indicators (KPIs) including resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- Minimum 2 years of customer service experience in a call center environment
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal communication skills with clear articulation in English
- Strong problem-solving abilities and emotional intelligence
- High-speed home internet connection (minimum 50 Mbps) and quiet workspace
- Ability to work flexible schedules including evenings and weekends
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening