Job Description
Join our award-winning remote team as a Senior Customer Support Representative! ConnectSphere Solutions is seeking dynamic professionals to deliver exceptional service from the comfort of your home office. We offer comprehensive training, career advancement opportunities, and a collaborative digital workspace. Enjoy competitive pay, full benefits, and the flexibility of remote work while serving clients across Virginia and Florida.
What We Offer:
- Industry-leading compensation package
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with accuracy
- Document interactions in CRM systems and maintain detailed records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training and process improvement initiatives
- Maintain compliance with company policies and industry regulations
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- High-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends as needed
- Associate degree or equivalent experience
- Experience in SaaS or telecommunications industry a plus