Job Description
Join our award-winning customer support team as a Senior Customer Support Representative! Work remotely from San Jose while delivering exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment. We're seeking empathetic professionals who thrive in fast-paced settings and want to make a real impact.
Why Join Us?
- Industry-leading training and certification programs
- Flexible scheduling with remote work options
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound calls for high-profile tech clients
- Resolve complex customer issues using CRM systems
- Maintain 95%+ customer satisfaction metrics
- Document interactions and update case statuses
- Collaborate with technical teams for escalated issues
- Participate in weekly performance reviews
- Contribute to process improvement initiatives
Qualifications
- 3+ years in customer service or call center environment
- Proficiency with Salesforce or Zendesk CRM
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Experience working with remote teams
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available for evening/weekend shifts