Job Description
Join ConnectSphere Solutions as a Senior Customer Support Specialist and transform how businesses engage with their clients. We're seeking dynamic professionals to deliver exceptional remote customer experiences while driving measurable results. Enjoy competitive compensation, comprehensive benefits, and a flexible work-from-home environment in Sacramento, CA or North Carolina. Be part of a forward-thinking company that invests in your growth with ongoing training and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM systems while maintaining data integrity and compliance standards
- Identify upsell opportunities to enhance customer value and meet monthly revenue targets
- Collaborate with technical teams to resolve complex issues beyond standard support scope
- Participate in weekly performance reviews and skill development workshops
- Maintain 99% attendance and adherence to scheduled shifts (flexible hours available)
Qualifications
- 3+ years in customer service or call center environment with remote experience
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate high-pressure situations
- Type 40+ WPM with strong attention to detail in documentation
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including weekends and holidays
- Valid California or North Carolina work authorization