Job Description
Join our award-winning customer support team in Boston! We're urgently hiring passionate Call Center Agents for immediate start positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. No experience necessary – full training provided!
Why Join Us?
- Immediate start opportunities
- Health/dental/vision insurance
- 401(k) with company match
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and problem-solving mindset
- Must pass background check/drug screen