Job Description
Join our elite customer service team at one of San Francisco's fastest-growing contact centers! We're hosting an exclusive urgent hiring event to fill 15+ full-time positions immediately. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Why Join Us? • Industry-leading training program • Flexible scheduling options • Health/dental/vision insurance • 401(k) with company match • Modern downtown workspace with skyline views.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM
- Strong problem-solving abilities under pressure
- Flexibility to work evenings/weekends (if required)
- Must pass background check/drug screen