Job Description
Join Our Award-Winning Team! Premier Customer Solutions is urgently hiring talented Call Center Agents in Mesa, AZ for our high-volume client support division. We're hosting a special hiring event to fill multiple immediate openings. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Why Work With Us? • Industry-leading training programs • Flexible scheduling options • Employee recognition initiatives • Health/dental/vision benefits • 401(k) with company match
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries in a timely manner
- Meet/exceed performance metrics (call volume, resolution rate, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Proven problem-solving abilities and emotional resilience
- Available to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Must attend mandatory hiring event on October 20th