Job Description
🔥 IMMEDIATE OPENINGS! Join our award-winning call center team in San Antonio, TX! 🔥
We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Remote opportunities also available in North Carolina!
Why ConnectCare Solutions?
- Industry-leading training programs
- Clear career advancement paths
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce)
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions in compliance with data policies
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking and time management
- Comfortable with technology and CRM systems
- Ability to work flexible shifts (evenings/weekends)
- Must pass background/drug screening