Job Description
Join our award-winning customer support team and transform lives through meaningful remote work! ConnectCare Solutions is urgently hiring compassionate Call Center Agents in Louisville, KY and Ohio to serve our healthcare partners. Enjoy 100% remote flexibility with paid training, career advancement, and comprehensive benefits. No experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding insurance claims and healthcare services
- Document interactions accurately in our CRM system
- Meet daily performance metrics (quality, speed, and adherence)
- Collaborate with supervisors to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable high-speed internet and quiet workspace
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screening
- Previous customer service experience preferred