Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive hiring event! We're urgently seeking motivated Customer Service Representatives to deliver exceptional support to our Florida-based clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. No experience required – we provide full training!
Why Join Us?
- Sign-on bonuses up to $1,000
- Health, dental, and vision insurance
- 401(k) with company match
- Career advancement opportunities
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company compliance and privacy standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written/spoken)
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Positive attitude under pressure
- Florida residency required (background checks)
- 18+ years of age