Job Description
Join our elite customer service team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated professionals to fill urgent call center positions in San Antonio, TX. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Don't miss this opportunity to launch your career with a leader in customer experience!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with Microsoft Office and CRM tools
- Flexible availability (including weekends/evenings)
- Passion for helping others and exceeding expectations