Job Description
Join Florida's Premier Call Center Team Immediately! We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers in sunny Orlando. As a rapidly growing telecommunications partner, we offer competitive compensation, comprehensive benefits, and clear pathways to advancement. No experience required – we provide paid training!
Why Join Us?
- Immediate start dates available
- Health, dental, and vision insurance
- Tuition reimbursement program
- On-site fitness center and cafeteria
- Performance-based quarterly bonuses
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution rates)
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing product training sessions
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (GED)
- Minimum 18 years of age
- Ability to type 25+ WPM with accuracy
- Clear verbal communication skills in English
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows OS, browsers)
- Reliable transportation to our Orlando facility
- Flexible availability including evenings/weekends