Job Description
Join our elite customer service team at Premier Customer Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in Sacramento's thriving call center industry. As a leader in outsourced customer experience, we offer competitive compensation, comprehensive benefits, and rapid advancement opportunities.
Our state-of-the-art facility features modern workstations, free parking, and a supportive team environment. Perfect for career changers, recent graduates, and experienced professionals seeking growth. Don't miss this chance to join a company that invests in your success!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Participate in ongoing product training and development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed 40+ WPM with strong computer literacy
- Exceptional communication skills in English (bilingual a plus)
- Ability to work flexible shifts including evenings/weekends
- Valid government-issued ID and proof of work eligibility
- Positive attitude and problem-solving mindset