Job Description
Join our award-winning call center team in New Orleans! We're urgently seeking passionate Customer Service Representatives to deliver exceptional client experiences. With competitive pay ($18-$24/hour), comprehensive benefits, and immediate start opportunities, this is your chance to launch a rewarding career in a dynamic environment. No prior experience required – we provide full paid training!
Enjoy a supportive workplace with flexible scheduling, advancement opportunities, and performance bonuses. Our state-of-the-art facility in the CBD offers free parking and modern amenities. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in Salesforce/Zendesk platforms
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training and quality improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service/call center experience preferred
- Typing speed of 35+ WPM with high accuracy
- Resilience under pressure and conflict resolution abilities
- Must pass background check and drug screening