Job Description
Join our award-winning call center team in sunny San Diego! We're urgently hiring customer service professionals for immediate start dates. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Our hiring event offers on-the-spot interviews and same-day conditional offers.
Why Choose Us?
- Industry-leading training program
- Medical/dental/vision insurance
- 401(k) with company match
- Performance bonuses up to $500/month
- Paid time off and holidays
Don't miss this opportunity to launch your career with a Fortune 500 partner!
Responsibilities
- Handle 50-70 inbound/outbound calls daily
- Resolve customer inquiries with empathy and efficiency
- Meet/exceed KPIs (AHT, CSAT, FCR)
- Document interactions in CRM system
- Collaborate with team for issue escalation
- Participate in weekly coaching sessions
- Adhere to compliance protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Type 35+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Flexible schedule availability
- Background check clearance