Job Description
Join our award-winning call center team in Dallas! We're urgently seeking motivated individuals for immediate full-time positions at our state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event offers on-the-spot interviews and same-day conditional offers. Experience a supportive environment with cutting-edge technology and ongoing training programs.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Proficient in typing and navigating multiple systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening