Job Description
Join our award-winning call center team in San Francisco with immediate openings! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay and rapid career growth. No experience necessary – full training provided!
Why You'll Love Working Here:
- Same-week start date available
- Comprehensive paid training program
- Performance-based bonuses up to $500/month
- Modern downtown office with transit benefits
- Clear advancement path to team lead/supervisor roles
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document all interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: AHT 120s, CSAT 90%, FCR 85%
- Collaborate with tech support teams for complex escalations
- Participate in daily coaching sessions for skill development
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service/call center experience
- Type 40 WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Valid US work authorization and clear background check
- Spanish bilingualism required (bonus pay available)