Job Description
Join our award-winning customer service team in New Orleans! We're urgently hiring dedicated Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace culture. No experience required – we provide paid training!
Why Nexus?
• Weekly pay + performance bonuses
• Medical/Dental/Vision insurance
• Career advancement opportunities
• Modern downtown location near streetcar line
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce)
- Document interactions accurately in case management systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with supervisors on process improvements
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed 35+ WPM with 95% accuracy
- Strong verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with Microsoft Office Suite
- Background check and drug screen required