Job Description
Join our award-winning customer service team in New Orleans! We're urgently hiring motivated Call Center Representatives for immediate openings. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and products
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Available to work flexible shifts including weekends
- Pass background check and drug screening
- Valid US work authorization required