Job Description
Join Our Award-Winning Team in Detroit & Florida!
ConnectCare Solutions is urgently hiring passionate Call Center Representatives across Michigan and Florida with PAID TRAINING included. No experience needed! We offer competitive pay, comprehensive benefits, and rapid advancement opportunities. Help us deliver exceptional customer service while building your career in a supportive environment.
Why Join Us?
- Full-time positions with consistent schedules
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding accounts, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in fast-paced settings