Job Description
Join our award-winning call center team in Philadelphia with immediate openings! We're seeking energetic professionals to deliver exceptional customer service while enjoying competitive pay, flexible schedules, and rapid career growth. No experience necessary—full training provided!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding orders, billing, and technical support
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores and call resolution metrics
- Collaborate with team leads to improve service protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure during peak call volumes
- Flexible availability including evenings/weekends