Job Description
Join ConnectSphere Solutions' award-winning customer service team! We're urgently hiring energetic Call Center Representatives for immediate start in Cleveland, OH and New York. No experience necessary – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, flexible scheduling, and growth opportunities in a dynamic, supportive environment. Help us deliver exceptional experiences to Fortune 500 clients while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve service processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities under pressure
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset