Job Description
Join our dynamic team at ConnectSphere Solutions as a Chat Support Specialist! We're urgently hiring for immediate full-time positions in Denver, PA. As a key customer interaction point, you'll deliver exceptional support via live chat while working in our modern downtown office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain accurate documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Monitor chat queues to ensure rapid response times
- Contribute to continuous improvement of support protocols
- Train on new products and services quarterly
- Support after-hours rotational schedule as needed
Qualifications
- 1+ years of customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Reliable transportation to Denver, PA office
- Flexible availability including evenings/weekends