Job Description
Join our dynamic customer support team in Dallas and make an immediate impact! We're urgently hiring Chat Support Specialists to deliver exceptional digital customer experiences. This is your chance to launch your career in a fast-paced, tech-driven environment with full benefits and growth opportunities. Immediate start available for qualified candidates who thrive in high-energy digital communication roles.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions and troubleshoot technical issues using proprietary CRM systems
- Collaborate with escalation teams to resolve complex customer concerns
- Maintain 95%+ customer satisfaction through empathetic and efficient communication
- Adhere to SLA metrics while maintaining quality standards
- Contribute to knowledge base improvements and process optimizations
Qualifications
- 1+ years of customer support experience via chat/email/phone
- Exceptional written communication skills (90+ WPM typing speed)
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Ability to multitask in high-volume digital environments
- High school diploma or equivalent; associate's degree preferred
- Must be available for flexible scheduling including evenings/weekends
- U.S. work authorization required