Job Description
Join our award-winning support team in Chicago and become the voice of our customers! We're urgently seeking empathetic Chat Support Specialists to deliver exceptional digital experiences. Enjoy a modern downtown workspace, competitive benefits, and immediate start for qualified candidates. If you thrive in fast-paced environments and excel at turning customer challenges into solutions, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via real-time chat across multiple platforms
- Resolve technical issues, billing questions, and product concerns with first-contact resolution
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain 95% customer satisfaction score through personalized support
- Participate in weekly training to master new products and protocols
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar support tools
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-4 concurrent chat sessions
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college degree preferred