Job Description
Join our award-winning customer support team and revolutionize remote work in Austin! Nexus Solutions is urgently hiring Chat Support Specialists to deliver exceptional digital experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients.
Why You'll Love This Role: • 100% remote work • Performance-based bonuses • Career advancement opportunities • State-of-the-art tech setup provided • Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via live chat with <95% resolution rate
- Document interactions using Zendesk and Salesforce CRM systems
- Escalate complex issues to Tier 2 support with detailed context
- Maintain 95%+ customer satisfaction scores
- Participate in bi-weekly product knowledge training
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer support experience preferred
- Minimum 60 WPM typing accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Exceptional written communication skills
- Reliable high-speed internet connection
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required