Job Description
Join our award-winning team as a Local Customer Service Representative in Los Angeles! We're urgently hiring for multiple positions with immediate start dates. Attend our exclusive hiring event on October 25th at our downtown LA headquarters to interview on the spot. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs
- Support community outreach initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency in CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Spanish/English bilingual required
- High school diploma or equivalent
- Strong problem-solving abilities
- Passion for serving diverse communities