Job Description
Join our dynamic night shift team at Phoenix Connect Solutions! We're seeking motivated individuals to deliver exceptional customer service as Call Center Agents. Enjoy competitive pay, comprehensive paid training, and a supportive work environment. This role offers immediate opportunities for career growth with no experience required – we provide all the training you need!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Strong problem-solving abilities and patience
- Reliable transportation for night shift schedule (11 PM - 7 AM)
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and customer-first mindset